Frequently asked questions

Shipping Options

Shipping Options


Backorders/Pre-orders Item(s) that are not immediately available will placed on prority waiting list and are estimated to ship with free ground service during delivery window provided.

  • Ground free service made Monday-Friday
Available now items Once a order has been successufully submitted it can not be cancelled or modified. We advise you to follow the return policy instructions, or refuse shipment upon delivery and it will be returned to our attention. This does not apply to custom order as your order is non-refundable. Please allow 7 to 10 business days for your refund to be processed was it arrived to our warehouse. Delivery options below for items available now do not reflect the 1-2 day processing time. All orders are proccessed Monday through Friday , Excluding Saturday, Sunday, and Holidays.
  • Three Day $25 deliveried made Tuesday-Saturday
  • Next Day $35 deliveries made Monday-Friday
We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed. Upon delivery, please ensure that the number of boxes delivered is stated on the shipment confirmation email.





Returns

Can I return my bag ?


Yes, our policy for online purchases made through vulecarre.com will accept merchandise in its original condition for a refund of the purchase price when accompanied by original receipt. Returned merchandise must be postmarked within 14days from the date of delivery to vulecarre.com To be eligible for return, your item must be unused and in the same condition that you received it. It must also be in the same original packaging. No returns on customized items.




Can I return custom bags with my personal logo?


No, returns on customized bags are not refundable.





Contact Us

Ask a question?


Contact Customer Care: customercare@vulecarre.com





Purchasing Online

Purchasing online?


Vu Le Carré accepts the following payment for online purchasing:

  1. Visa
  2. Mastercard
  3. American Express
  4. Discover
Please note that your billing address must match the address on the credit card statement. If payment is not accepted online, please contact your bank for approval of your transaction or select an alternate form of payment.




Can I customize my order with my company logo?


Yes, we offer custom services for those wanting to customize holsters. When providing your company logo, be sure that you upload a high resolution file at checkout. We will email you if we have questions.




When will my credit card be charged?


Items available now: To allow for payment authorization and packaging we ask that you allow up to 2 business days to obtain shipping infomation. Your credit card will be charged at time order is placed. Items available for backup order/Pre-orders: Item(s) that are not immediately available will be placed on a priority wait list and are estimated to ship with free ground service during delivery window provided. Credit card will be charged at the time you submit your order. Pre-order items are made to order items and are required a full upfront payment in order to be processed. Once order is received online at vulecarre.com, the Vu Le Carré Sales team will contact you to confirm the order and process the payment.




Will I be charged sales tax?


Vu Le Carré applies applicable state, local, and county tax on online transactions. Your on-screen total reflects estimated tax. The actual tax will be calcuated when your order is shipped and may vary from the estimated tax.




Is the holster state board approved?


The Set Walk holster bag was created for freelance artist, on-set hairstylist, and instructors. The Set Walk holster is not state-board approved in All states. When purchasing the Set Walk holster, you are accepting full responsibility for knowing your License of Cosmetology Rule and Regulation Guidelines for in salon use. As of know we know California prohibits use of holster and pouches in salon space.





Care

How to care for stylist holster


If leather happens to get wet with water, allow leather to dry at room temperature. If product spills on merchadise, dampen a cloth with warm water and gently wipe the area and allow bag to dry at room temperture. Try to avoid oil products on leather material.





Product Authenticity

Where can I buy authentic Vu Le Carré bag?


Authentic Vu Le Carré products are exclusively sold through www.vulecarre.com